Please quote your order number available on the top left hand side of the package, to assist us in identification on return to Tanchoi .Also send us a copy of invoice or please write your name, address and other contact details along with Tanchoi Order/Invoice number. Also please mention in bold if you want Refund / Exchange . The management holds no responsibility for any parcel received without any identification.
Please ensure that the items you send are tried with utmost care that they do not in any way get stained or soiled.
If an item is unsuitable, you can return it for an exchange/refund. Please return goods within 10 working days of receipt, unused and in good condition; any items that arrive without tags will be charged £2.00 per item. We are unable to offer a Free Return Service, however we would be happy to exchange the goods for something else of your choice or a different size but postage of £3.75 (for UK parcels) will be charged. Jewellery items are not exchangeable due to hygiene regulations. We do not undertake any guarantee of availability of all sizes and colours on exchanges.
Value of the goods are refunded within 30 days. All returns needs to be sent to: Tanchoi, 157 Green Lane Road, Leicester, LE5 3TQ.
A majority of our items are hand embroidered and therefore fragile in their usage. From time to time beading may get displaced and this is not regarded as a fault but is due to the nature of the work. These items should be used with care.
If you have received items that you deem faulty, please give us a call within 2 working days of receiving the items and log a formal complaint with our customer advisor. They will usually ask you to send a photo of the faulty good(s) as supporting evidence which will be forwarded to our Complaints Department. Once this process has been completed we will give you a call back to discuss the situation.
Our normal return period is 10 working days from delivery date, we must receive any returned items within this time. We will take action on your parcel as soon as we receive the goods., and will then endeavour to process your request for either a refund or replacements as quickly as possible. In some cases this may take upto 21 days, so we would grateful if you could bear with us. If you have requested a refund, or replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will send you a refund receipt as soon as the refund has been processed. If you have requested replacement of a higher value, any difference due will be charged and our team will call you to collect your card details. Delivery charges will not be refunded in the case of return, If you wish to return goods to us, you may do so without giveing us prior notice. We request that returns are made second class recorded delivery as this is cheaper for the customer.
For hygiene reasons, you cannot return jewellery (which includes bangles) or wigs if they have been opened and the tags have been removed.